Shipping & Support
Logistics for the modern laboratory. Fast, discreet, and reliable shipping worldwide.
Global Shipping Standards
We ship from our US-based facility within 24-48 hours of order confirmation. All packages are shipped discreetly with no external branding to ensure privacy and security.
Shipping Policy
What are your shipping times?
Domestic (USA): 2-5 business days via USPS Priority or UPS.
International: 7-14 business days depending on customs clearance.
My tracking hasn't updated?
Carriers may take 24-48 hours to scan acceptance. If a package is stuck for more than 5 days, please contact support for a resolution.
Do you ship to P.O. Boxes?
Yes, we can ship to P.O. Boxes via USPS.
General Support
What is your return policy?
Due to the nature of research peptides, we cannot accept returns once the packaging has been opened. If you receive a damaged item, please contact us within 48 hours with photographic evidence.
Can I modify my order?
If your order has not yet gathered tracking, we may be able to modify it. Please email support immediately.
Missing Item / Issue?
We take issues seriously. Please email support@pedanlab.com with your Order ID.