Return Policy
Precision products require precise handling. Our policies ensure the integrity of your research.
Research Supply Integrity
Due to the sensitive nature of research peptides and the potential for degradation if mishandled, we maintain a strict chain of custody. Once a product leaves our temperature-controlled facility, we cannot guarantee its storage conditions.
Standard Return Policy
Generally, we do not accept returns. This policy exists to protect all our researchers. You can be confident that the product you receive has never been in the hands of another customer.
Quality Guarantee & Exceptions
We stand behind every batch we synthesize. We will issue a full replacement or refund in the following confirmed cases:
- Shipping Damage: If vials arrive broken or compromised. (Photo evidence required within 48 hours).
- Purity Variance: If independent third-party testing demonstrates purity lower than our Certificate of Analysis.
- Lost Packages: Utilizing our insured shipping option, lost packages are eligible for immediate reshipment.